{"id":1677,"date":"2025-08-24T03:46:37","date_gmt":"2025-08-24T03:46:37","guid":{"rendered":"https:\/\/testbisage.yugamantrana.com\/?page_id=1677"},"modified":"2025-08-24T11:31:29","modified_gmt":"2025-08-24T11:31:29","slug":"support","status":"publish","type":"page","link":"https:\/\/testbisage.yugamantrana.com\/index.php\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"elementor-element elementor-element-a6dc015 elementor-widget elementor-widget-heading\" data-id=\"a6dc015\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h2 class=\"elementor-heading-title elementor-size-default\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-1711\" src=\"https:\/\/testbisage.yugamantrana.com\/wp-content\/uploads\/2025\/08\/Support-Services.jpg\" alt=\"\" width=\"283\" height=\"268\" \/><br \/>\nCustomer-Centric Support &amp; Service<\/h2>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-e3e17f7 elementor-widget elementor-widget-text-editor\" data-id=\"e3e17f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>At BISage, we take pride in delivering responsive, reliable, and client-focused support services for all our users\u2014across both SaaS and License models. Our support system is built to ensure operational continuity and customer satisfaction, helping you resolve issues quickly and efficiently.<\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"wp-block-heading has-medium-font-size\"><strong>Support Models We Offer<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Standard Support<\/strong>\n<ul class=\"wp-block-list\">\n<li>Available during regular business hours<\/li>\n<li>Covers functional assistance, bug reporting, and system usage queries<\/li>\n<\/ul>\n<p>&nbsp;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>24\u00d77 Dedicated Support<\/strong>\u00a0<em>(Optional)<\/em>\n<ul class=\"wp-block-list\">\n<li>Round-the-clock support for mission-critical businesses<\/li>\n<li>Available upon request and subject to applicable charges<\/li>\n<\/ul>\n<p>&nbsp;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"wp-block-heading has-medium-font-size\"><strong>Support Mode<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\">\n<li>Remote Desktop Connection (RDC) is the only authorized channel for technical troubleshooting.<\/li>\n<li>Clients must appoint a single point of contact (SPOC) with basic technical and communication skills to:\n<ul>\n<li>Clearly explain the issue<\/li>\n<\/ul>\n<ul>\n<li>Share steps already taken internally<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\">\n<li>Provide supporting screenshots or error messages<\/li>\n<\/ul>\n<p>&nbsp;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"wp-block-heading has-medium-font-size\"><strong>Support Contact Details<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<table width=\"100%\">\n<thead>\n<tr>\n<td width=\"11%\"><strong>Level<\/strong><\/td>\n<td width=\"28%\"><strong>Unit<\/strong><\/td>\n<td width=\"19%\"><strong>Mobile No.<\/strong><\/td>\n<td width=\"40%\"><strong>Email ID<\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td width=\"11%\">L1<\/td>\n<td width=\"28%\">Customer Care Unit<\/td>\n<td width=\"19%\">9808494170<\/td>\n<td width=\"40%\"><a href=\"mailto:customercare@bisage.com.np\">customercare@bisage.com.np<\/a><\/td>\n<\/tr>\n<tr>\n<td width=\"11%\">L2<\/td>\n<td width=\"28%\">Technical Support<\/td>\n<td width=\"19%\">9802304304<\/td>\n<td width=\"40%\"><a href=\"mailto:support@bisage.com.np\">support@bisage.com.np<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>Need dedicated assistance or want to enable 24\u00d77 support for your operations? Connect with our team today to upgrade your support plan.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer-Centric Support &amp; Service At BISage, we take pride in delivering responsive, reliable, and client-focused support services for all our users\u2014across both SaaS and License models. Our support system is built to ensure operational continuity and customer satisfaction, helping you resolve issues quickly and efficiently. &nbsp; Support Models We Offer &nbsp; Standard Support Available during [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-1677","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"technix-case-details":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/testbisage.yugamantrana.com\/index.php\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Customer-Centric Support &amp; Service At BISage, we take pride in delivering responsive, reliable, and client-focused support services for all our users\u2014across both SaaS and License models. Our support system is built to ensure operational continuity and customer satisfaction, helping you resolve issues quickly and efficiently. &nbsp; Support Models We Offer &nbsp; Standard Support Available during&hellip;","_links":{"self":[{"href":"https:\/\/testbisage.yugamantrana.com\/index.php\/wp-json\/wp\/v2\/pages\/1677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/testbisage.yugamantrana.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/testbisage.yugamantrana.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/testbisage.yugamantrana.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testbisage.yugamantrana.com\/index.php\/wp-json\/wp\/v2\/comments?post=1677"}],"version-history":[{"count":4,"href":"https:\/\/testbisage.yugamantrana.com\/index.php\/wp-json\/wp\/v2\/pages\/1677\/revisions"}],"predecessor-version":[{"id":1713,"href":"https:\/\/testbisage.yugamantrana.com\/index.php\/wp-json\/wp\/v2\/pages\/1677\/revisions\/1713"}],"wp:attachment":[{"href":"https:\/\/testbisage.yugamantrana.com\/index.php\/wp-json\/wp\/v2\/media?parent=1677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}